5 Call Queue Management Tips to Survive Peak Hour Traffic
Periods of heavier-than-usual call traffic are inevitable for any type of call center. If you can handle call queue management
Read MorePeriods of heavier-than-usual call traffic are inevitable for any type of call center. If you can handle call queue management
Read MoreThere are probably a dozen ways of sending money that are easier than faxing a check. Even so, it is
Read MoreInteractive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for
Read MoreCall center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to work,
Read More