All 6 Types of IVR Routing and When to Use Each One
Interactive Voice Response (IVR) routing is a way to guide your callers to the best-fit agent, department, or service center
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5 Best Practices for Setting Up a Smooth IVR Phone Tree
An interactive voice response (IVR) system provides an automated phone menu for callers to interact with instead of a live
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Which One is Right for Your Business?
For many contact centers and businesses, IVAs (Interactive Virtual Assistants) offer a better way to keep up with customer expectations
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